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  1. You have 14 working days to exchange or return the goods from the moment you receive the parcel.
    You do not even have to give the reason for the return, although we would be grateful for such information - we will use it to build the offer and improve the operation of Pingbig.
    How to replace or return a product?
    1. Returned / exchanged goods must be new, with no signs of use.
    2. Download the withdrawal form from our website (return form) or the size / color exchange form of purchased products (exchange form).
    3. Pack the products with the form and send it to the correspondence address:
      PING T
      Unit D, 26 Thornleigh Trading Estate
      Dudley, West Midlands DY2 8UB
    4. After we receive the parcel - we will refund your money as soon as possible (maximum 30 days) or we will send you the desired product.


  1. We take full responsibility for the products offered.
    In the case of a product defect, it is enough to send an e-mail to - we do not require filling out any forms.
    We exchange defective product immediately at our expense (including delivery cost)
    We will also cover the costs of sending the defective product to us. If the replacement of the product is not possible, we will suggest choosing another of our offer or refunding the full amount paid.
    Address for correspondence, returns, complaints and exchanges:
    PING T
    Unit D, 26 Thornleigh Trading Estate
    Dudley, West Midlands DY2 8UB
    The consumer may use extrajudicial methods of dealing with complaints and redress. In order to take advantage of the possibility of amicable settlement of disputes regarding online purchases, the Consumer may submit his complaint via, for example, the EU ODR online platform, available at: