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Orders

What does the status of my order mean?
Unhandled - the order is properly filed in Pingbig, but we have not printed it yet.

In Production
- this status means that the order is being fulfilled and we are in the process of its production ( ie we are printing, preparing and packaging the product)

Consigned - with this status your order should be sent by us within 48 hours.

Sent - status simply means that your order has already been sent with via the courier and is on the way.

What forms of shipping do you offer?
Pingbig send all products via the courier service GoGlobal to the UK.

How can I pay for my order?
Orders placed in Pingbig can be paid via all major debit  and credit cards and paypal
How long will it take to deliver a package by post or courier?
In most cases GoGlobal courier takes up to 5 working days from the day of sending.
My order has not arrived yet. What can I do?
Unfortunately, it happens sometimes. Luckily, we can usually explain the problem of lost shipment quickly. If the package was ordered more than 7 days ago and has not arrived yet, we would encourage you to visit the nearest post office and enquire. It happens, that the postman may not find you at home and forget to leave confirmation of package, and it is waiting quietly at the post office.
If You have enquired at the post office Iand the package has still not been recived after 7days, please contact us at together@pingbig.com. We will locate the shipment and explain the matter. The most common cause is that you are not at home when the delivery was made
Do you ship orders abroad?
Yes, we ship orders to the EU, USA and Canada via UK Post As the delivery is free to you in the Uk qwe will ask for a supplement if yiu wish the packae to outside the UK.
How do you deal with complaints?
Respecting the complaints:
o The customer is always right.
o Even if by some miracle the customer is not right, then we believe that: see the first point.
o T-shirts with printing errors are subject to the complaint.
o To make complaints, the customer should write an e-mail with the order number and send it to: together@pingbig.com
o In the e-mail, it must be clearly explained what the problem is, remembering that; see the first point.
o Customer can attach pictures of defective T-shirts to the e-mail, so we can fix our mistakes and feel sorry for a while.
o Within 4 days after the complaint, we are trying to deal with them in favor of our clients, because; see the first point.
o The customer is always right.  
 

MAKING MONEY WITH PINGBIG

How to earn money
Just Become a "partner shop or shop owner". After opening a shop with us, when Your customers/clients/friends have made purchases which generate more than £40 in commisions for you .Simply go to account details check the amount available in your account and ping an email to accounts@pingbig.com .requesting payment . We will send you a template invoice .simply fill in the boxes required and send back to (accounts@pingbig.com ) and we will send funds to your bank account within 14 days.(we will automate this very soon to make it even simpler )
 
 

CREATE your own Printed products

In what format can you upload graphics to print to the design yourself function?
The design yourself function supports graphics in JPG, GIF and PNG with a maximum size of 10MB.
Is it possible to upload a file with transparency?
Generator supports transparency in PNG and GIF files. We encourage you to create designs with a transparent background.
Do you remove print’s background in color of t-shirt?
Yes. Each time before printing, background in color similar to the color of our product is removed. So there is no possibility that we printed eg. a black square on a black T-shirt.
What is the optimal size for graphic?
To make it look good the optimal graphics size should be 1500x1500px.
What to do, in order to not violate the copyrights and not to expose ourselves to the trouble?
It's not that difficult, if you will follow a few tips:

  • just because something is on the internet, does not mean that it is no one's.
  • If you did not make the graphic or picture, you want to put on your T-shirt, you need permission from the author.
  • If you want to put a picture of your own authorship of another person, you need the consent of that person.
  • If you place a picture of someone famous, make sure that this person is shown in his/her profession, eg.: you can add a photo of singer, while he sings at a concert, BUT you can not put his picture in which she posed (unless, that you did it by yourself and it's paid).
  • The same applies to all kinds of logos that are not yours, but are owned by the bands, teams, companies, or any institutions with logo - just think how Mike Tyson would feel, if he knew that you stole his band logo …
  • Remember that everything is protected by copyright, even if there is no stamp ģ, or is not registered as a trademark. Even without these elements, someone has rights to the images, logos or graphics.


If you break any of these rules, the legal consequences await you: in the best case, the graphics owner will want you to remove it from your shop, in the worse, he will demand the return of all the money you've earned for his work, and you'll have to pay him for the use of his work much, much more than you have earned. And all will be held in the not too pleasant circumstances, civil or criminal proceedings. Definitely not worth it!